FAQ TAIFJEWELRY

SHIPPING:

Every product we offer ishandmade with love and care, especially for you. Because each piece is individually crafted, please allow3–5 business days for us to make and prepare your order before it ships.

Once your order is ready and ships, you’ll receive ashipment confirmation email with tracking information, so you can follow your package every step of the way.

Thank you for supporting handmade — we truly appreciate your patience and every order! 🤍

RETURNS:

Due to the handmade nature of Clay , Resin & Wood  (each piece is individually made), please allow for slight variations to your piece from the photos. However, we gladly accept returns and exchanges -- no questions asked.*

Simply contact us within 30 days of delivery at the email address below and ship items back within 45 days of delivery. If you'd like a refund rather than store credit, please allow up to 1 week for the refund to be issued. 

*For our Sales We Unfortunately do not accept any returns. All Sales are final.

If you have any questions or problems with your piece, please send us an email at: Support@taifjewelry.com

CUSTOM EARRINGS:

We would love to eventually take custom orders, but we are currently not. Check back for any updates on this!

CARE:

Everything is handmade and created in batches. Our earrings are made of clay , resin and wood and super light on the ears. Clay , Resin and wood are very durable but should not be bent or it could snap.
Do not wear in water. If anything gets on the earrings, clean with a damp cloth and small amount of acetone.
Store in a clean dry place and avoid direct sunlight.

To clean jewelry that has brass in it , you can either buy BRASSO or A lemon can also be combined with baking soda to clean brass. Cut a lemon in half, remove the seeds and then dip it or sprinkle it with a generous portion of baking soda. Give the brass a good rubbing with the lemon coated in baking soda, and then rinse it with warm water.

 
What forms of payment do you accept?

We accept a wide range of payments from Visa, MasterCard, American Express, Discover, PayPal, G Pay and Apple Pay!

Contact us on Instagram https://www.instagram.com/taifjewelry/